Property Management
We run your Airbnb like a disciplined operation — because it is one. From SLA-backed checklists to photo-verified turnovers and weekly revenue tuning, we manage every detail so your home stays guest-ready and your returns stay strong across Cape Town’s Atlantic Seaboard.
How the Executives do it.
We deliver consistency through a written playbook for your home (access, house rules, photo checklist, par levels, contractor matrix) and execute it with SOP-driven workflows, timestamped turnover photos, and concise monthly owner reports. Smart locks, calendar rules, and an escalation path keep days smooth; a vetted Cape Town network handles anything off-script.
Artificial Intelligence
Our AI drafts guest replies, proposes price moves, flags party/noise risk, and checks turnover photos against your checklist. Every action runs inside guardrails (quiet hours, rate floors/ceilings, approval thresholds). Exceptions auto-escalate to a manager, and all actions are logged—speed and consistency for you, accountability from us.
Guest Management
We manage the full guest journey—from first message to check-out—with fast, on-brand communication and human oversight. An AI concierge trained on your property guide answers routine questions instantly (Wi-Fi, parking, appliances, directions), while anything important or unusual escalates to a manager. This keeps replies quick without losing judgment.
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Smart locks make arrivals frictionless and secure: guests self check in, no keys to lose, and every booking gets a unique, time-bound code. Codes can be changed between stays and the entry log shows exactly which code was used, so you always know who accessed the home.
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To protect your reputation, we use Hospitable’s negative-review avoider: if a guest requires a factual, policy-compliant warning, our review is scheduled to post right before the review window closes—reducing “review revenge” risk while keeping the platform informed.
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Every property also gets a custom welcome flyer/guide covering house basics plus curated local picks—restaurants, coffee, beaches, hikes, and must-see Cape Town spots—linked to maps and tailored to your neighbourhood.
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Included in our 17.5% management fee. (Printed flyers or multilingual versions available on request.)
Turnover Management
We close off the previous day before each new arrival to run a full turnover without rushing. This lets us pre-clean the property the day before, fix anything that pops up, and confidently offer early check-in. The result is a smoother guest experience and enough buffer to solve issues before they affect a stay.
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Those images run through an advanced AI inspector that compares them to your checklist (beds made, towels placed, bins emptied, surfaces sanitised, amenities topped up). A manager verifies any flags before guests arrive, so automation adds speed while humans keep control. All images are stored securely with timestamps for Airbnb/insurance claims; items not needed for a claim are auto-deleted after 30 days.
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Where appliances allow, we handle on-property washing of linen and towels; otherwise we coordinate our partner laundry with the same standards and turnaround. For high-ticket luxury properties, owners can opt into house cleaning up to 6 days a week—a hotel-style service that keeps reviews high between turnovers.
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After check-out we do a post-inspection to check for damage, capture photos/video, and log any issues for Airbnb resolution. We then complete the post-clean, reset smart-lock codes, update inventory levels, and email you a turnover report if requested.
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Our Cleaning & Restocking SOP—the exact checklists we use—can be downloaded below for full transparency.
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Included in our 17.5% management fee. (Consumables and outsourced laundry are pass-through at cost; the 6-day housekeeping model is an optional add-on.)
Revenue Optimisation
We use dynamic pricing software that takes real demand into account
Our stack (led by PriceLabs) analyses market demand, seasonality, local events/holidays, comparable listings, booking window (lead time), day-of-week patterns, length-of-stay effects, and calendar gaps to recommend daily rates and minimum-stay rules that balance occupancy and ADR.
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PriceLabs is powerful—but time-consuming to get right
PriceLabs is an extremely powerful platform, but most owners find it complex and fiddly. We handle the setup and ongoing tuning for you: base price calibration, rate floors/ceilings, dynamic min stays, lead-time ladders, orphan-night fills, and weekly reviews—with a change log explaining what we adjusted and why.
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We recommend full autonomy (within your guardrails)
For best results, we suggest you let us execute changes automatically within your pre-agreed floors, ceilings, blackout dates, and approval thresholds. It’s faster and captures more demand swings. You can switch to approval-first at any time.
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How we use it safely
All pricing runs behind owner-defined guardrails (floors/ceilings, promo limits). Outliers are reviewed by a revenue manager, big promos need approval, and we maintain an audit trail with one-click rollback and a “kill switch” if market conditions change suddenly.
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Revenue reports for owners
You receive a monthly revenue pack with ADR, occupancy, RevPAR, booking window, average LOS, pacing vs. prior periods.
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Owner remains in control of platform revenue
You remain the payout owner on Airbnb/OTAs—we do not access your revenue. We advance day-to-day operating costs and issue a month-end reimbursement statement with invoices attached. If you prefer a fully hands-off experience, you can optionally grant permission for us to process reimbursements automatically.
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Included in our 17.5% management fee. (Promotional budgets, paid data add-ons, and photography are optional.)
Listing Management
Your property’s listing is its first impression — we make sure it stands out in search results, wins clicks, and converts views into bookings.
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We start with SEO-driven titles and descriptions that highlight your property’s best features, location, and unique value to attract the right guests. We ensure every detail is accurate, up-to-date, and optimised for how guests actually search on platforms like Airbnb and Booking.com.
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Professional photography is included in our onboarding options. We work with photographers experienced in short-term rentals, capturing each space in the best light and editing images for maximum visual impact.
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For premium properties, we can arrange an interior designer to refine furniture placement and styling before the shoot — creating layouts that feel both welcoming and photo-ready, ensuring the images match the guest experience.
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Once the listing is optimised, we sync it across multiple booking platforms — including Airbnb and Booking.com — to expand your reach and maximise occupancy. Our synchronisation ensures calendars are always accurate, reducing double bookings and maintaining consistent pricing across all channels.
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Included in our 17.5% management fee (professional photography and interior design services are optional add-ons during onboarding).
Inventory Management
We keep your property stocked, guest-ready, and cost-efficient without you lifting a finger. Our Checkers Sixty60 strategy allows us to have consumables delivered directly to the property while the cleaner is on-site preparing for the next guest. This ensures the home is fully stocked before check-in, without wasted time.
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We maintain par levels (minimum stock thresholds) for every consumable item, from toiletries and cleaning supplies to kitchen basics. When an item reaches its par level, it’s added to the next restocking order.
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All inventory updates are logged in Hospitable, so you have a clear record of what was restocked and when. In addition, we maintain purchase records for every consumable order, allowing you to see exactly where costs come from. These records are included in your monthly reimbursement statement, ensuring full transparency.
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With a clear restocking plan, direct-to-property delivery, and transparent cost tracking, you can be confident your guests will always have what they need — and you’ll always know where every cent of consumables spend is going.
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Included in our 17.5% management fee. (Consumables themselves are billed at cost, with invoices provided.)
Maintenance Management
We fix issues fast without disrupting guest stays. Problems are logged the moment they’re reported (guest messages, cleaner notes, or device alerts like Minut). We triage, verify with photos/video, and schedule the right contractor—often by closing off the previous day to create a repair window before check-in so guests can still arrive to a flawless home.
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Request → Resolution, step by step
We confirm the issue, try safe remote troubleshooting, and—if needed—dispatch a technician with a time-bound smart-lock code. Work orders include the brief, approved budget, and site rules. On completion we capture close-out photos, test the fix, and log invoices so your records stay tidy.
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Your contractors or ours
If you have trusted contractors, we’ll use them first. Otherwise, we book from our vetted Cape Town network (plumbing, electrical, appliances, handyman). Either way, you get a clear time, access arranged, and a report when the job is done.
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Owner control and costs
Maintenance costs are paid by the owner. To avoid delays, you set an approval threshold (and an emergency cap for urgent issues). We can advance small urgent call-outs and include them in your month-end reimbursement statement with all invoices attached.
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Proof, records, and claims support
Every job has a trail: timestamps, messages, access logs, photos, and invoices. If a case needs Airbnb or insurance support, we package evidence and submit promptly.
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Preventative care (optional)
Add a quarterly preventative plan—filters, seals, batteries, lubrication, and small fixes during low-occupancy windows—to reduce surprise call-outs and keep reviews high.
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Included in our 17.5% management fee.
(Repair labour, parts, and specialist call-outs are pass-through at cost; preventative plans are optional.)